Expertise

A sophisticated customer relationship management system can cross boundaries in a business, creating unusual demands on an organization. At Stellent Solutions we use our broad expertise to deliver unified CRM solutions that meet your company’s unique needs. In the process, we connect critical functions in your business and give them powerful new capabilities to boost sales, improve productivity, maximize sales initiatives and track leads, sales and customer histories.

Just a few of the capabilities CRM can bring to your business include:

• Sales planning and monitoring, lead management, revenue and product forecasting
• Product configuration and pricing, order entry and fulfillment
• Retail and trade marketing & distribution
• Field personnel deployment, service inventory optimization, repair and

returns integration

• Agent and dealer management
• Marketing campaigns and telesales, customer response management
• Customer care and provisioning enablement
• Complex order management
• Streamlined billing
• Fraud management

Because of our in-depth experience in CRMs for small and medium sized businesses, we are able to quickly assess your systems and provide you with a solution that utilizes the best products on the market today – SAP R/3, Oracle Apps, PeopleSoft, webMethods and Business Objects. As a result, we can offer you proven methods that will significantly reduce your risks, keep costs in check and result in a solution that will meet your objectives. What’s more, our onshore/offshore development capabilities can greatly reduce the timeframe required to build and implement your CRM solution, so it can start working for you sooner. Using our hybrid development process, you have the most talented team available working on your project 24 hours a day, seven days a week.